AMSA ACADEMY
Course Enrolment and Refund Policy
Effective: September 2026
Last reviewed: September 2026
This policy applies to non-accredited professional-development courses supplied directly by Australian Massage Standards Association Pty Ltd (AMSA Academy). Course-specific information displayed before purchase—including the course fee, inclusions, delivery method, assessment requirements and access period—forms part of the enrolment terms.
1. Course status and learner responsibility
Unless a course page expressly states otherwise, AMSA Academy courses are non-accredited professional development. They are not AQF qualifications, nationally recognised training or VET Statements of Attainment. Learners are responsible for checking whether a course meets the requirements of an employer, insurer, professional association, health fund or other third party before purchasing.
2. Fees and payment
- All prices are displayed in Australian dollars.
- Any applicable taxes or additional charges will be displayed before payment.
- Payment must be confirmed before course access or assessment services are provided.
- Where PayPal checkout is offered, PayPal’s own terms and privacy practices also apply to its payment service.
- Enrolment access is personal to the named learner and must not be shared, transferred or resold without AMSA’s written approval.
3. Course access
Access instructions will be sent to the email address supplied at enrolment after payment is confirmed. Learners must provide accurate details and maintain access to that email account. The advertised access period begins when course access is issued unless the course page states a different commencement date.
4. Change-of-mind requests
- Before course access is issued: a learner may request cancellation and a full refund.
- Within seven calendar days after access is issued: AMSA may approve a change-of-mind refund where the learner has not progressed beyond the first module, downloaded a substantial part of the course resources, submitted an assessment or received a certificate.
- After that period or substantial use: change-of-mind refunds are generally not available. AMSA may offer a transfer, deferral or account credit where reasonable.
These voluntary change-of-mind arrangements do not limit any rights or remedies available under the Australian Consumer Law.
5. Australian Consumer Law
AMSA’s services come with consumer guarantees that cannot be excluded under the Australian Consumer Law. If a service has a major failure, a consumer may be entitled to cancel the service contract and receive a refund for the unused portion or compensation for its reduced value. Consumers may also be entitled to compensation for reasonably foreseeable loss or damage. If a failure is not major, AMSA will be given a reasonable opportunity to rectify the problem; if it is not rectified within a reasonable time, further remedies may apply.
6. Course cancellation or material change by AMSA
If AMSA cancels a course before it is supplied, enrolled learners will be offered a full refund or the choice to transfer the payment to another available AMSA course. If AMSA makes a material change that prevents a learner from receiving the course substantially as described, AMSA will work with the learner to provide an appropriate remedy.
7. Assessments, resubmissions and certificates
- Assessment standards and any included resubmission opportunities will be explained before enrolment.
- Payment does not guarantee a passing result or certificate.
- A certificate is issued only when identity, participation and assessment requirements are satisfied.
- A disagreement with an assessment decision does not automatically create a right to a refund, but learners may use the published review or complaints process.
8. Requesting a cancellation or refund
Send a written request to info@australianmassagestandards.com with the learner’s name, course name, purchase date, PayPal transaction reference and reason for the request. Do not send passwords or full payment-card details.
Approved refunds will be initiated to the original payment method, normally within five business days of the decision. PayPal or the learner’s financial institution may require additional processing time.
9. Complaints and review
A learner who is dissatisfied with an enrolment, service or assessment decision should first contact AMSA so the matter can be reviewed. The AMSA complaints process is available at Complaints Process. Nothing in this policy prevents a consumer from exercising rights available under law.
10. Contact
Australian Massage Standards Association Pty Ltd
ABN 89 701 567 080
Email: info@australianmassagestandards.com